Welcome to the Pinnacle 21 Enterprise family! Take the steps below and you will soon be on your way towards standardizing your data—to enable decision-making and submission readiness.

There is at least one person at your company who can add Users to your P21E environment (they have the Administrator Role). After they add you, you’ll receive a welcome email that contains a link to create your password.

This email typically goes to your work email address—be sure it’s not in your spam folder. Your email address is your unique identifier in P21E.

💡 Best Practice: The link in this email invitation can expire; therefore, we recommend you complete the registration and login process right away. If the link expires before you have an opportunity to register and login: just click Forgot Password on the login screen, look for a new email, and follow the password reset process.

Your P21E environment lives at a URL such as https://yourcompany.pinnacle21.certara.net. This “main” environment is also called your “Production instance.” Bookmark it in your browser so you can access it easily.

After you’ve successfully logged in for the first time, you will get access to the other Help Articles and Video Tours in our P21 Help Center. We have hundreds of subscriber-only articles, videos, and guides on best practices for you.

Note: Some companies have multiple instances of P21E (development, test, production). If you need to work in multiple instances, your Administrator will add you as a User in each one, separately, with a distinct password required for each. Here are the typical set of instances:

Your organization's P21 Customer Success Manager will confirm your organization's URLs with your team's deployment contacts prior to upgrading From P21E's 5-series to P21E 6.1.0 or later. Be sure to bookmark them in your browser for convenience.

Passwords must have a certain minimum length and level of complexity, for example, a least 8 characters, one upper case letter, lower case letter, number, and symbol. If you try a password that isn’t long or complex enough, you will get an error message. Your company's Administrator controls these requirements.

Defer to your Administrator, especially if your company has Single Sign On (SSO) and integrates with an Identity Provider.

If prompted, reset your password before the expiration date, e.g., every 90 days. Do not repeat the last 10 passwords used or use your Username as part of the password.

The login screen has a Forgot Password link for resetting your password on your own. Forgotten passwords, blocked accounts due to too many incorrect attempts, and period password resets are 100% under the control of your company. Contact the P21E Administrator at your company first for login help before trying to contact P21.

Thanks again for partnering with us. We're eager to give you a royal welcome as you onboard to P21E. 👑

Learn more in our FAQ Collection.

Please email questions or feedback to support@pinnacle21.atlassian.net.