IBM Aspera Connect is an install-on-demand application that is required to facilitate high-speed uploads and downloads with an Aspera transfer server.
When starting a validation, you may get an error: “Uh oh! Aspera plugin is not installed or needs to be updated.” Most Aspera errors in Enterprise mean a new installation or update is required.
⚠️ Defer to your company's IT policies regarding installing software. Some of our clients may ask the Users in their environments to use VPN, virtual machines, etc.
🧰 Install IBM Aspera Connect
Installing Aspera Connect requires enabling a browser extension for Connect in addition to installing the Connect application itself.
To ensure you can validate, download the latest version from IBM Aspera Connect. Note: IBM Aspera Connect 4.0.0 (2021-04-29) no longer supports Internet Explorer 11 and Microsoft Edge (Legacy).
If you still have technical issues, email us: support@pinnacle21.atlassian.net.
Note: The IBM Knowledge Center is the authority on their app. However, you may find helpful this excerpt from the P21E 4.2.0 User Guide that covers the Aspera installation steps:
👣 What's Next?
Learn more in the Configuration Collection.
Email questions or feedback to support@pinnacle21.atlassian.net.