IBM Aspera Connect is an install-on-demand application that is required to facilitate high-speed uploads and downloads with an Aspera transfer server.
When starting a validation, you may get an error: “Uh oh! Aspera plugin is not installed or needs to be updated.” Most Aspera errors in Enterprise mean a new installation or update is required.
⚠️ Defer to your company's IT policies regarding installing software. Some of our clients may ask the Users in their environments to use VPN, virtual machines, etc.
🧰 Install IBM Aspera Connect
Installing Aspera Connect requires enabling a browser extension for Connect in addition to installing the Connect application itself.
To ensure you can validate, download the latest version from IBM Aspera Connect. Note: IBM Aspera Connect 4.0.0 (2021-04-29) no longer supports Internet Explorer 11 and Microsoft Edge (Legacy).
If you still have technical issues, email us: support@pinnacle21.atlassian.net.
Note: The IBM Knowledge Center is the authority on their app. However, you may find helpful an excerpt from the P21E 4.2.0 User Guide that covers the Aspera installation steps. This guide can be downloaded by clicking the attachment at the bottom of this article.
👣 What's Next?
Learn more in the Configuration Collection.
Email questions or feedback to support@pinnacle21.atlassian.net.